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To contact ICAEW, you can use our Live web chat facility. An advisor will be able to take your query and resolve it, or connect you with the relevant teams.

Professional Level exam booking window update

Additional seats for the 8 June Professional Level exams have been secured in London (W1H 7EH). This concludes continued efforts to obtain further exam centre capacity; other exams remain unaffected. Thank you for your patience.

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